Only receive one Email notification per alarm

Issue

An alarm goes on and off several times in a short amount of time. Each time the alarm condition clears and reasserts itself, by default, another email will be sent.

Product Line

SmartStruxure Solution

Environment

  • StruxureWare Building Operation
  • SMTP alarms

Cause

Every time an alarm goes off, the email notification checks its parameter and, if true, sends an email.

Resolution

Filter the email notification by "count." Set it to "from 0 to 1" and you will only get a email on the first alarm (count).