DS ControlPoint fails to connect to DSSRV displaying error message Error connecting to one or more of your systems. Login failed for user 'admin'.

Issue

When DS ControlPoint attempts to connect to DSSRV , the following error message comes up:

Product Line

Pelco Video Management

Environment

  • DS SRV
  • DS Control point  software
     

Cause

  • Incorrect password
  • The password has been changed
  • The password has expired

Resolution

  1. In DS Admin software, Verify the admin accounts password is correct.  
     
  2. In DS Admin software,Verify the expiration date has not expired, causing the password to change.