Digital Sentry Displays Error: Error trying to show live video

Issue

When attempting to view live video using Digital Sentry; a system error occurs.

Product Line

Pelco Video Management

Environment

Digital Sentry All versions

Cause

Digital Sentry Services are not started or have failed.

Resolution

There are a few reasons why no video can be displayed from a Digital Sentry system.

  1. The DigitalSENTRY Services are not started. Start the DigitalSENTRY services and verify they are set to Automatic.
  2. The cameras you're trying to view are set to disabled. Enable these cameras in DS Admin.

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