Endura WS5000 version 2.5.0.9895 and higher does not export audio when AVI format is selected.

Issue

Endura WS5000 version 2.5.0.9895 and higher does not export audio when AVI format is selected.

Product Line

Pelco Video Management

Environment

Endura WS5000 versions 2.5.0.9895 and greater.

Cause

Product Design Decision

Resolution

Audio support for .AVI exports was permanently removed from WS5000 in versions 2.5.0.9895 and higher.

If Export of Audio is required, select Pelco Proprietary .PEF format prior to export.

If there is an emergency situation where AVI format absolutely must be utilized, below is the last official release version of WS5000 to support audio with AVI exports.

WS5000 version 2.4.0-9584

Note: Must be an Endura Certified user to download the asset.

Be aware there may be audio/video synchronization issues with exports created using this version, and Pelco does not support use of this feature.