Pelco mobile fails to connect to the SM5200 for newly created user

Issue

Pelco mobile fails to connect to the SM5200 for newly created user

Product Line

Pelco Video Management

Environment

  • SM5200
  • Endura
  • Pelco Mobile  

Cause

New user account utilizing temporary user password 

Resolution

Login to SM5200 via Web GUI creating permanent password before logging into Pelco Mobile