Can I move the hard drives from one NSM5200 to another?

Issue

An NSM5200 has experienced hardware failure. The customer must send it in for repair. A spare NSM5200 is available and the customer would like to place the hard drives from the failed NSM5200 into the spare to retain access to recorded video.

Product Line

Pelco Video Management

Environment

NSM5200 network storage manager, all versions

Cause

Not applicable

Resolution

Yes. The RAID configuration is stored on the disks themselves, so the video will be preserved when moving to another NSM5200. However, you must ensure that (1) the destination NSM5200 is running the same version of software as the old NSM5200 and (2) that the drives are installed in the same order that they are removed. Power off both units before making the transfer.