Integrated NPR Dial on a Xenta 527 (Web) failed to connect

Issue

Integrated NPR Dial on a Xenta 527 (Web) failed to connect

Product Line

TAC I/NET

Environment

I/Net Site with Integrated NPR Dial

Cause

There is a current issue with Xenta 527 (Web) and the Firmware load of 5.1.9-15 at the present time. This release will not support the Modem connection. This issue has been given to Engineering for Repair.

Resolution

The "Work Around" is to go back a Firmware release. For the time being, until the 5.1.9-15 is fixed, load 5.1.8-10 in the Xenta 527 (Web) and the Modem will work in this load.