Sarix Enhanced Displays Error Failed to get Profile Information when entering Analytic Configuration menu.

Issue

After a Profile is saved on the Event Tab in the Analytic Configuration menu, the camera no longer can access the profile information upon entering the menu.

Product Line

Pelco Cameras

Environment

  • Sarix Enhanced
  • IME Series
  • IXE Series
  • Internet Explorer version 8.0 and higher

Cause

When Internet Explorer is set to Compatibility View the camera may no longer function effectively.

Resolution

Disable Compatibility View thru the Tool menu on Internet Explorer.