Wiper on Exsite does not clean window

Issue

The Exsite wiper does not clean all of the fluid off of the window

Product Line

Pelco Cameras, Pelco Video Management

Environment

Exsite camera with wiper assembly

Cause

There are several reasons that this happens;

1, The glass is indented too much and needs to be replaced and brought up to specifications. There needs to be less than .025" recess on the window.

2. The customer is not using any kind of window cleanser. This helps to clean the window with fewer wipes

3. The wiper blade is hard because it has been in the sun and dried. Replacing the wiper blade in some cases twice a year will resolve this

Resolution

I have listed the resolutions in the shown again,

1, The glass is indented too much,  and needs to be replaced and brought up to specifications. There needs to be less than .025" recess on the window.

2. The customer is not using any kind of window cleanser. This helps to clean the window with fewer wipes

3. The wiper blade is hard because it has been in the sun and dried. Replacing the wiper blade in some cases twice a year will resolve this