Unable to load SigXmlExport.dll error

Issue

When trying to connect to a Sigma system from SmartStruxure an "Unable to load SigXmlExport.dll" error message is displayed.

Product Line

Satchwell Sigma, SmartStruxure Solution

Environment

SmartStruxure Enterprise Server version 1.5

Sigma 4.08

Cause

The Sigma to StruxureWare Support files have not been installed to the Sigma installation.

Resolution

Download the Sigma To StruxureWare Building Operation Support Program files from the Exchange Download Center. This additional software allows a Sigma Release 4.08 installation to respond to data import requests from SBO 1.5 and takes Release 4.08 to Build 3.46.66

On the existing Sigma 4,08 Sigma server PC, run SigmaSBOSupportSetup.exe and install the software to completion. There is no need to stop Sigma clients or the server.