Pelco Video recorders connected to KVM switches experience various mouse, monitor, or keyboard issues.

Issue

Cannot zoom PTZ camera using the mouse wheel on a DX8000.

Product Line

Other, Pelco Cameras, Pelco Monitors, Pelco Video Management

Environment

  • All Pelco devices connected to KVM Switches.
  • DX8000 Series
  • DX8100 Series

Cause

The KVM switch doesn't maintain a constant keyboard, monitor, and mouse emulation to all attached CPUs. Therefore, the system thinks there is not a keyboard, monitor, or mouse attached and active.

Resolution

Replace the KVM with a DDM capable model.