Does Pelco offer video data copy or recovery services when a DVR is sent in for repair?

Issue

DVR freezes when attempting to playback important video.  Would like to send the unit in for repair services and see if Pelco can recover the problem video.

Product Line

Pelco Video Management

Environment

  • All repairable DVR/NVR/HVR's.
  • Pelco Service & Repair
  • Repair Authorization FAQ's

Cause

Hardware failure on recording equipment causing the inability to playback recorded video.

Resolution

Yes, the information below is taken from the Repair Authorization FAQs section on Pelco.com, refer to What should I do before returning the product?

  • If a disk replacement is needed, the data from the old disk is not automatically copied. As necessary, please export any video from your unit’s disks before returning the unit for repair. Upon request we can copy the data and initiate data recovery on damaged disks. This, however, is not covered under warranty and successful data retrieval cannot be guaranteed. A quote will be provided for this service if requested. A minimum fee of $250 will apply.

     

Note: The request for data recovery must be made at the time of requesting the RA or a email can be sent to serviceusa@pelco.com before a repair is completed.