Pelco Camera Tool is locking up.

Issue

  • Whenever I start your Camera Tool software, it locks my machine up.
  • Nothing has changed, but, your Pelco Tool software is locking my machine up now and I have to reboot it.

Product Line

Other, Pelco Cameras

Environment

Pelco Camera Tool software - any version

Windows machines - 2000, XP, 7 (8 is NOT supported)

Cause

Windows machine locked up and the desire to know why prompted the call.

Resolution

Try the following to get the Windows machine locked up after using Pelco Camera Tool:

  • Try opening Task Manager and closing the Application OR killing the Process behind it
  • If the machine is really locked up, reboot the machine
  • Temporarily disabling the Antivirus software
  • Place an exception within the Antivirus software for Pelco Camera Tool
  • Try another known working Windows machine
  • If all else fails - try Honeywell's Lens Calculator tool software.