Lenel Onguard with Pelco Integration: Unable to search for recorded video.

Issue

Lenel Video Viewer Error: The time requested is not available on the video recorder and could not be located on the video archive server.

Product Line

Other, Pelco Video Management

Environment

Cause

Integration component is not working correctly.

Resolution

Reinstall the Pelco Lenel Integration component and the Accessory Add-On specific to your installation.

See LL#15141 for details regarding specific software version requirements.