Continuum Controller MAC address

Issue

Why do continuum controller MAC addresses have less than 12 digits as required by IT Departments.

Product Line

Andover Continuum

Environment

ACX, bCX, CX level controllers

NC2

Cause

Leading zeros are removed from the MAC addresses of all Continuum controllers

Resolution

The MAC address is listed as the attribute "Ethernet Id" in Continuum List views.

The digits do not display leading 0's, so all Continuum controller addresses start 0:40:11....

To provide the 12 digit MAC address you will need to restore the leading 0's as required by IT departments. e.g.. 00:40:11:0e:00:00.

See Lessons Learned #8011 to obtain a computers MAC address.