DX Series Client fails to launch after entering the 6-zeros password.

Issue

DX Series client getting error DX Client: "C:\Program Files (86)\PELCO\PELCO DX Series Client\Network Client\grouplist.ini was not found".

Product Line

Pelco Video Management

Environment

  • DX Series Client

Cause

The Windows user does not have full administration credentials.

Resolution

To allow a PC user to use DX Series Client software one of the two following options needs to be done:

  1. Give the user full admin rights to the PC in windows The IT technician will need to get involved.
  2. Give this user full admin rights to the DX Series Folder using the steps in article How to give full admin rights to the DX Series Folder.