DS ControlPoint: Analog cameras show live video but camera icon has a red slash.

Issue

  • Analog cameras in camera tree appear with red slash although live video is present when dragged into layout.
  • Loss of Scene Intensity is set to 1 in DS Admin.
  • Live video is displayed in DS Admin.

Product Line

Pelco Video Management

Environment

  • DSSRV v7.2.46 - v7.6.32
  • DS ControlPoint v7.2.46 - v7.6.32
  • ENC5416
  • Analog cameras

Cause

  • Software issue causing the DS Video Server Service to allow connections even though user does not have rights.
  • Software issue where video level of analog camera is too low.

Resolution

Update the DSSRV and DS ControlPoint client to DS v7.7.309 or later. Also verify the ENC5400-4PORT card is installed in the correct slot.

For the installation of the DSSRV with an ENC5400-4PORT click here

For the installation of the DSSRV2 with an ENC5400-4PORT click here

Change the Loss of Scene intensity - How to adjust the "Loss of scene intensity range" for Digital Sentry recorders.

Related Articles:

Where can I download the latest version of Digital Sentry software

How to upgrade the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).

Analog Camera Video signal fails to appear (properly or at all) on a Pelco DVR/HVR/NVR/VMS system, yet displays clearly if directly connected to an analog monitor?