Conversion of BCX from an BCX9640 to BCX4040 or BCX4040 to BCX9640 is fails.

Issue

When trying to update the OS of a BCX9640 to a BCX4040, the update process seems to succeed but the controller remains unchanged after the update process completes.

Continuum indicates no errors during the update process.

Product Line

Andover Continuum

Environment

  • Convert BCX
  • BCX9640
  • BCX4040
  • Update OS
  • Firmware

Cause

Incompatible bootloader.

Resolution

Update the controller to the most current version of OS for the same controller model before updating the OS with the new model firmware.