DS ControlPoint 7.7.309 EXE video exports fail to run on systems with older versions installed. DS Media Player crashes when video is played.

Issue

Video exported in the EXE format using DS ControlPoint 7.7.309 fails to playback on PC's running older DS ControlPoint versions.

DS Media Player has stopped working




 

Product Line

Pelco Video Management

Environment

  • DS ControlPoint 7.7.309
  • Digital Sentry
  • DS Media Player
  • EXE video export

Cause

Software issue.

Resolution

This issue has been resolved with the release of Digital Sentry software version 7.8.91 and above.   Upgrade the DS ControlPoint client or Server software (DSInstaller) to version 7.8.91 or above.

 

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