How to Reset to factory default a UDI5000-CAM or a UDI5000-MTRX.

Issue

How to factory default the UDI5000-CAM and UDI5000-MTRX.

Product Line

Pelco Video Management

Environment

Endura UDI5000-CAM: All versions

Endura UDI5000-MTRX: All versions

Cause

UDI5000-CAM/UDI5000-MTRX is not functioning as designed

Resolution

If you are able to access the device on the network:

  1. SSH into the unit using Username: root | Password: pel2899100
  2. From the prompt enter ./ship_prep.sh and hit Enter  (Note Be sure to include the period in front of the forward slash)
  3. The unit will then go through the default process and shutdown. It will be set for DHCP upon bootup.

If you are NOT able to access the device on the network: Direct Connect

  1. Connect a monitor and keyboard to the UDI.
  2. When prompted enter Username: root | Password: pel2899100
  3. From the prompt enter ./ship_prep.sh and hit Enter  (Note Be sure to include the period in front of the forward slash)
  4. The unit will then go through the default process and shutdown. It will be set for DHCP upon bootup.