Why does the Endura Workstation appear as offline in Endura Utilities?

Issue

Endura Workstation shows offline in Endura Utilities with a red slash through its icon.

Product Line

Pelco Video Management

Environment

Endura Workstation all versions:

  • Endura WS5000 Series
  • Endura WS5200 Series
  • Endura WS5200 Software

Cause

The workstation software is not running or the user has not logged into the Endura WS5000 or WS5200 software on the client PC.

Resolution

Log into the WS5000 software and check the workstation status in Endura Utilities.