- While viewing live video in DS ControlPoint connected to a DigitalSENTRY series HVR, Sarix Professional series cameras randomly stop displaying video and a blue "No Video" pane is displayed.
- DS ControlPoint and DSAdmin changes from Configuring Camera to No Video.
Pelco Cameras, Pelco Video Management
Sarix Professional line of IP cameras ver 3.21 or lower
- DigitalSENTRY series HVR up to ver 7.2.x.
Sarix Professional series IP cameras periodically stop streaming video to DigitalSENTRY series video recorders due to a firmware issue.
In order to correct this issue, the camera's firmware must be updated to ver 3.28 or later and Digital Sentry must be running version 7.3 or later.