VideoXpert: Backing Up Your System (Core backup) v1.10 and older


The database on the Core is corrupt and missing users, roles, etc.

Product Line

Pelco Video Management


VideoXpert Core version 1.10 and older
PelcoCoreBackupUtility version


Regular maintenance needs to be performed.


Related Article: VideoXpert: Admin Portal backup (v1.11 and newer)

It is recommended that you back up your system after initial setup, when you have configured a significant number of users and devices and after significant changes to your system configuration.
A system backup will contain the system database, including the previous 30 days’ events as well as the license information. Backups will not capture exported video or any settings that you may have changed outside the Admin Portal application (for example, changes made to configuration scripts directly).
Note: As a part of the backup process, you must provide administrative credentials to the backup application. Your credentials enable the backup application to access your Core servers, but do not protect backup data or the settings for the backup application.
Note: The DB Backup can only be restored to a Core at its original IP address.  If your Core has changed IP addresses since, the backup will not function.

Download the Pelco Core Backup Utility and install it on a workstation that has access to the VideoXpert system.
Note: The first time you run the application it will prompt you for the username and password of the VideoXpert Core. Once that information has been provided it will look similar to the below.
Section 1: Creating a backup
  1. Right click on the backup utility and select Run as Administrator. Click Install then click Close when prompted.
  2. Click Start > All Programs > Pelco Core Backup Utility > right click Pelco Core Backup Utility and select Run as Administrator.
  3. Press 7 then click Enter. Type in the IP address of the Core then click Enter. Correctly type in the default admin password Pel2899100 then click Enter. You will not see the password being typed. The below screenshot is an example.
    Note: If you are in a dual core environment input the Virtual IP Address of the cores.

  4. Press 2 then click Enter.
    The below is an example of a single Core.  Type in the path to the local folder or type in the network share where you want the backup to be saved then click Enter. Click Enter when prompted. The backup will take approximately 10-20 minutes depending on the size of the system.

    The below is an example of a dual Core. You must use a network share when in a dual Core environment. Provide the username and password that has access to the share specified.  In this example the Windows username is pelco and the password is Pel2899100

  5. To view the status of the backup press 1 then click Enter.

  6. Currently backups are uncompressed. Compress the file using 7Zip to save disk space.
    Currently backups are uncompressed. Compress the file using 7Zip to save disk space
    Currently backups are uncompressed. Compress the file using 7-Zip to save disk space.