No video from a NET5501-I with Digital Sentry when using the native Pelco driver.

Issue

Configuring a NET5501-I using DS Quick Setup results in no video.  IPFrameGrabber log reports the following error message.

Event Viewer > Application and Service logs > IPFrameGrabber

  • ERROR: "Invalid audio source idx: 0"



 

Product Line

Pelco Video Management

Environment

  • Digital Sentry
  • DSSRV / DSSRV2
  • DS NVs
  • NET5501-I v2.1.1.1

Cause

NET5501-I Model does not Respond to StreamQuery Correctly - software issue with lack of audio on (i) model.

Resolution

This issue has been resolved with a firmware update. Upgrade to firmware version  2.1.2.3 or above.