Audio from NET5500 series Encoder using a DSSRV is distorted.

Issue

Audio from NET5501-XT using a DSSRV is distorted.

Product Line

Pelco Video Management

Environment

  • DSSRV/DSSRV2  v7.7.309 or higher
  • DS
  • NET5500
  • NET5501-XT v2.1.1.1/2.1.2.3
  • NET5501
  • NET5504
  • NET5508
  • NET5516

Cause

Firmware issue with NET5500 series encoder.

Resolution

Update the firmware on NET5500 series encoder to 2.1.3.16 or later. The latest firmware is v2.1.4.8.

Firmware can be found on pelco.com, click here for general link to firmware.

Release Notes: Click here