What is Pelco's stuck/dead pixel policy for LCD and LED monitors?

Issue

What is Pelco's stuck/dead pixel policy for LCD and LED monitors?

Product Line

Pelco Monitors

Environment

  • PMCL500BL Series
  • PMCL400 Series
  • PMCL300 Series

Cause

Stuck or dead pixels on existing or new LCD/LED monitors.

Resolution

The policy for stuck or dead pixels is:

3 or more in the center of the monitor.
7 or more for the outside edges of the monitor.

Monitor Example

Image is included for reference only.

For information on returning for a replacement within the first 90 days see the following knowledge base article How do I get a credit authorization?

For monitors outside the 90 day return policy you can go online to request a repair authorization using the following link  Online RMA Form.