DS ControlPoint display not responding when opened.

Issue

DS ControlPoint will display a white screen and lockup with the mouse spinning wheel when connected to a DX8100. 

Product Line

Pelco Video Management

Environment

  • DS ControlPoint  
  • DX8100 Series

Cause

DS ControlPoint will lock up and displaying "Not responding" due to DS control point requesting a large amount of data when set to "Auto connect" 

Resolution

Manually Connect to DX8100:

  1. Delete the ControlPointCache.XML file
  2. Open DS ControlPoint
  3. Click on the System tab.
  4. Add DX8100 and do not enable "Auto connect"
  5. Double click the system added or right click and select "connect"
  6. The connected status light will turn "Green"

 

Related articles:
Where is the DS ControlPoint global settings file (ControlPointCache.xml) located in Windows 7?