Main Screen is Gray when Trying to Playback a Video Clip in Endura Export Player

Issue

Main Screen is Gray when Trying to Playback a Video Clip in Endura Export Player. The thumbnails can be seen below the main screen and the progress bar is moving as if the video is playing the image is gray.

Product Line

Pelco Video Management

Environment

Endura Export Player- Version 1.0.2.448 +

Cause

Outdated Video Card Driver

Resolution

To resolve this issue, the video card driver on the PC needs to be updated.