Rebuilding the Mirrored Array of the DX9200 Recorder


Remove all power from all devices before removing any covers or doors of the system. Disconnect the power at the device and at the power source.


Discharge all static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.


  1. How to rebuild the mirrory OS array of a DX9200.
  2. DX9200 shows below Crtical Status message

Product Line

Pelco Video Management


  • DX9200


A drive on the DX9200 system array has failed and needs to be replaced and rebuilt.


Section 1: Verify if a loose cable has caused the problem and how to rebuild the array.

Note: If a drive has failed Skip to Section 2.

  1. Shut down the Recorder and verify that both data cables and power connectors are properly connected to both system drives and to the system Array controller card.
    • If either the data cables or the power connectors were loose from any of the two system drives, reconnect them and power-up the Recorder.
    • During the boot process the Critical Status error message will prompt again for about two seconds but do not press any keys, let it boot to Windows. The Mirror will be rebuilt automatically
    • If both drives were connected properly and it still displays a failed skip to the Section 2
  2. Wait until the Recorder completely boots up then go to Remote Monitoring Utility: Start=>Programs=>Promise Array Management=> Remote monitoring Utility 

  3. Right click on the Recorder Name (PELCO1) and select login from the popup menu

  4. Enter the username and password then click OK. Note: The defaults are administrator for the username and 1234 for the password.
  5. Expand PELCO1, FASTTRAK and FTP1 and verify that Ary1 is displaying the rebuilding status .  2.3GB data of a 30 GB drive will take
    approximately 12 minutes to complete.
  6. Wait until the rebuilding is complete then close the Remote Monitoring Utility
  7. Close both ‘DX9000 Recording Server’ and ‘DX9000 Server Attendant’ application windows and shutdown the Recorder.
  8. Power up the Recorder again and verify that the Critical Status error message did not come up during the boot up process.
  9. Once the Recorder is up and running verify that both ‘DX9000 Recording Server’ and ‘Server Attendant’ application windows are running

Section 2: Locating and Replacing the Failed Drive.

  1. Power up the DX9200 and at the Problem is detected with Array diagnostics screen press [Ctrl-F]. Note: The Crtical Status screen will only appear for a two second window.
  2. Press [3] to enter ‘Define Array’

  3. Array 1 will be selected with the * by default. Press [Enter].

  4. The question marks under channel:ID in the Drive Assignments section represents the
    failed drive. The number represents the active drive.

  5. Replace the corresonding drive on the RAID controller card.

  6. Disconnect both data cables and power connectors from both system drives and the floppy drive.
  7.  Remove all four (4) base screws from the cage. Slide the cage towards the wider opening of the screw hole.  Lift the cage off its base and place it on a flat surface.
  8. Remove the failed system drive from the cage and replace it with a good drive. Leave the jumper settings as factory default.
  9. Place cage back to its base and secure with base screws. Connect the power connectors and data cables to both system drives and floppy drive
    • Note: Pin 1 is identified by the color edge on the data cable. This goes towards the power connector on the drive.
  10. Place the top cover back and secure with screws.
  11. Power up the Recorder. The Problem is detected with Array 1 message will be displayed for about two seconds.
  12. Do not press any keys when the above error message is displayed. Wait till the Recorder completely boots to Windows. The mirrored RAID 1 array will be rebuilt automatically.
  13. Refer to Section 1 to verify that the mirrored RAID 1 array is rebuilding.