WebPinpoint will not install or error finding WebclientPinpointSetup.cab

Issue

WebPinpoint will not install or error finding WebclientPinpointSetup.cab

Product Line

Andover Continuum

Environment

WebClient

WebPinpoint

Cause

Partial WebPinpoint installation or WebClientPinpointSetup.cab is not located in the expected folder.

Resolution

1.

In the browser machine look in control panel program and features, if you see WebPoinpoint is the list of programs when it is already installed, if you suspect the installation is no right then unistall Webpinpoint then try to open a Graphics which will cause the Webpinpoint installation to run again.

2.

If WebPinpoint istallation can't locate the installer then go to the machine where the Web Server Continuum software was installed and...

a) Look in C:\Program Files(x86)\WebServer\Redist, there should be a file called WebClientPinpointSetup.CAB if the file is not there you need to locate it on the machine and copy it to said folder.