SM5200 boot failure

Issue

SM5200 failed to boot with the error that there is no boot device present.

Product Line

Pelco Video Management

Environment

SM5200 v1.5+

Cause

BIOS Sata Controller speed set to "Default"

Resolution

Change the SM5200 BIOS setting for the Sata controller speed by doing the following:

 

  1. Power off the SM5200
     
  2. Connect a USB PC keyboard and monitor to the SM5200
     
  3. Press the power button to turn of the SM5200
    *NOTE: As soon as you press the power button, you need to immediately start tapping the "Del" key about once every second
     
  4. After a few minutes, you should see the BIOS screen appear
     
  5. Hit the right arrow on the keyboard to select the "Advanced" tab as shown below:


     
  6. Hit the down arrow until you get to the "SATA Configuration" and hit enter
     
  7. You should now be on the advanced tab of SATA Configuration as shown below:


     
  8. Hit the down arrow until you get to "SATA Controller Speed" and hit enter
     
  9. You should now see the SATA Controller Speed selection box as show below:


     
  10. Hit the down arrow until you get to "Gen2" and then hit enter to select it
     
  11. Hit escape to return to the main BIOS menu
     
  12. Hit the right arrow key until you get to "Save & Exit" as shown below:




     
  13. Select "Save Changes and Exit" and then select "YES" at the prompt to confirm your changes.

     
  14. The SM5200 will now reboot with the changes to the BIOS having been saved.