The Maxwell series may not do a complete reset when reset button is pushed for only 10 seconds

Issue

The Maxwell series may only do a soft reset if you only hold the reset button down for 10 seconds like previous Sarix models.

Product Line

Pelco Cameras

Environment

IME series and IXE series cameras

Cause

The unit needs to have the reset button held longer to do a hard reset

Resolution

For a hard reset you should hold the button down until the camera clicks and the red light comes on. This will do a more complete reset if needed for IP address issues