Unable to logon to the WS5200 software after reimaging the WS5070 / WS5080 using the supplied USB recovery image.

Issue

After launching the WS5000 software there is no gold key or red X.

 

Product Line

Pelco Video Management

Environment

Some WS5070 USB Recovery images.

All WS5080 USB Recovery images shipped with the units as of 02/12/2015.

Cause

The incorrect value was used in the Preferences.xml file.

Resolution

For 32 bit systems navigate to C:\Program Files\Pelco\Endura\WS5000\Packages\
For 64 bit systems navigate to C:\Program Files(x86)\Pelco\Endura\WS5000\Packages\
 
  1. Right-click on the Preferences.xml file and choose Edit.
  2. Press CTRL + F.
  3. Type usedm and press ENTER.
  4. Change UseDM on="0" to UseDM on="1"
  5. Press CTRL + S to save the file.
  6. Launch the WS5200 software.