I/A Series G3 graphic images do not display properly in a web browser after the Java version is updated to Java 7 Update 65 or later.

Issue

I/A Series G3 graphic pages can be displayed in a web browser but any graphic images on the page are not rendered properly or are rendered as blank after the Java version is updated to Java 7 Update 65 or later.   The issue may not immediately appear but generally appears after navigating between various pages containing graphic images.  This issue is most apparent when the user is logged in to the I/A Series G3 system via a WB profile.

Product Line

TAC I/A Series

Environment

I/A Series G3 systems of any release.

Cause

Java language issue

Resolution

If the I/A Series G3 graphics server is running I/A Series G3 release 3.7.106, install the updates from the file "Consolidated_Patches_3.7.106_SE_01222015.zip" available from the BuildingsDownloads.schneider-electric.com web site.

If the I/A Series G3 graphics server is running I/A Series G3 release 3.8.37, install the updates from the file "Consolidated_Patches_3.8.37_SE_01222015.zip" available from the BuildingsDownloads.schneider-electric.com web site.

Updates for this issue in other I/A Series R2/G3 releases are not available.