DSSRV2: Mouse and keyboard are not functioning once windows is loaded.

Issue

We have had a few sites report that the keyboard and mouse are not functioning once windows is booted, however the keyboard will work in the BIOS.

Product Line

Pelco Video Management

Environment

  • DSSRV2
  • ENC5400-4PORT

Cause

Internal conflict between ENC5400-4PORT USB bus and on-board USB controller.

Resolution

  1. Reboot the DSSRV2.
  2. Hit the Delete button to enter the BIOS.
  3. Navigate to the Save & Exit tab as shown below.
  4. Scroll down to Restore Defaults and hit enter
  5. A prompt stating "Load Optimized Defaults" will appear. Hit enter to select yes.
  6. Scroll up to "Save Changes and Exit". Hit enter to choose this option, and hit enter again to select yes.