No Access events reported by controller on list view, event view or door access event tab, AccessLog has value of 0

Issue

No Access events reported by controller on list view, event view or door access event tab, AccessLog has value of 0

Product Line

Andover Continuum

Environment

CyberStation

ACX2

NC2

Cause

The Access Server system value was set to an incorrect value.

The value should be either...

1. CyberStation id value (191-254) to enable remote validation

2. The same as the ACCId of the controller. (to disable remote validation)

In the case at hand the AccNetId of the ACX5740 was 19 but the AccessServer was set to 48.

Resolution

Set the AccessServer system variable to the correct value.