Cannot discover wireless devices in MPM controller.

Issue

Cannot discover wireless devices in MPM controller.

Product Line

SmartStruxure Lite

Environment

MPM controllers, any version

Cause

The Pan ID was set correct under the ZigBee Configuration property.  However when viewing the Pan ID setting under ZigBee Configuration, the Pan ID entered in the Settings box does not match the one displayed in the Current Configuration box.  The Zigbee Configuration Pan ID has somehow become corrupted.

Resolution

Reboot the MPM controller.  If a reboot does not clear the issue then the controller will have to be restored to factory default settings. 

- Backup the MPM controller and then restore the MPM back to its original factory setting.