IMS0DN10 drops live video randomly when connected to a Genetec VMS system.

Issue

Live video will drop on IMS0DN10 but other cameras are working properly.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Genetec VMS v5.1 SR 3 (May not be isolated to this version)
  • IMS0DN10-1E v1.9.2.23
  • IMS0DN10

Cause

Compatibility issue with Genetec v5.1 SR3.

Resolution

Update Genetec VMS server to v5.2 or later.

Consult Genetec for support and download of software update.