Software House CCure 9000 error Playback failed from (camera_name), Recorder IP (NSM5200 IP)

Issue

Unable to playback event streams from the CCure 9000 Monitoring Station.

Product Line

Pelco Video Management

Environment

Cause

Camera(s) are assigned to an invalid camera group.

Resolution

Validate the problematic camera(s) have the below settings. Then reimport the camera list into the CCure 9000 system.

  • The camera number assigned should match in the Endura WS5000 software and in the CCure 9000 Monitoring Station software.
  • A valid camera group should be assigned to the camera.