DSSRV2: DSSI utility is missing the SSD drive. Drive 1 LED light is off but all drives are functioning.

Issue

The DSSI utility is missing the SSD drive and reporting drive 1 as Not Found. Customer may also notice that the Drive 1 LED on the front of a DSSRV2 is off and believe there is a problem. 

                

Product Line

Pelco Video Management

Environment

  • DSSRV2-RD
  • CP-PC

Cause

This issue was caused when DSSRV2s began shipping with PNY SSDs instead of Samsung.  The DSSRV2 code is looking for the SSD drive to advertise itself as an SSD but the new PNY SSD drives do not do this.

Resolution

Update to DS 7.8.91 or higher