Elevator Access to New Cards

Issue

Replacing a card for an individual and it does not allow the user to get access to the Elevators.

Product Line

Andover Continuum

Environment

All versions of Continuum.

Cause

The Elevator string has to be activated for the new card and disabled for the old one.

Resolution

To resolve this issue the following steps need to be followed:

  1. Open up the Personnel Manager for that user and change the card number to 0 then apply to save.

  2. Now open up the Elevator Template and give no access and save.

  3. Open up Personnel Manager again, put in the new card number and save.

  4. Open up Elevator Template again and give access, then save.