NET5516 channels 2-16 appear offline in Digital Sentry / Video Xpert after updating to 2.1.3.13

Issue

After updating NET5516s to version 2.1.3.13, channels 2-16 go offline in DS ControlPoint.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • NET5504 2.1.3.13
  • NET5508 2.1.3.13
  • NET5516 2.1.3.13
  • Digital Sentry
  • DSSRV
  • DS
  • VideoXpert
  • Ops Center

Cause

Software code issue in firmware version 2.1.3.13 

Resolution

NET5500 series video encoders firmware:

Resolution Fix: Update NET5500 firmware version 2.1.3.16. Click here to download.

Release notes: Click here.

 

Related Articles:
NET5500 firmware update to version 2.1.3.16