Fail to Distribute Cards

Issue

Customer has an issue where he is getting an Invalid Attempt on a card read when he tries to read a Valid card at a door.

Product Line

Andover Continuum

Environment

All versions of Continuum.

Cause

The area is corrupted for that door, once it is changed to another Area it gets distributed and the card works fine.

Resolution

To resolve this issue, the following steps need to be done:

  1. Assign the Reader to a different Area
  2. Delete the corrupted Area
  3. Recreate the new Area
  4. Resend to the Controller