Fail to Distribute Cards


Customer has an issue where he is getting an Invalid Attempt on a card read when he tries to read a Valid card at a door.

Product Line

Andover Continuum


All versions of Continuum.


The area is corrupted for that door, once it is changed to another Area it gets distributed and the card works fine.


To resolve this issue, the following steps need to be done:

  1. Assign the Reader to a different Area
  2. Delete the corrupted Area
  3. Recreate the new Area
  4. Resend to the Controller