UDI5000-CAM does not appear in Endura Utilities because of a misconfigured MAC address in the ifcfg-eth0 file.

Issue

The UDI5000-CAM does not appear in Endura Utilities.

Product Line

Pelco Video Management

Environment

UDI5000-CAM

Cause

The /etc/sysconfig/network-scripts/ifcfg-eth0 file has a different MAC address listed than what is displayed when running ifconfig-eth0.

Resolution

  1. Edit the eth0 interface file
    vi /etc/sysconfig/network-scripts/ifcfg-eth0
  2. Press the "i" key to switch to insert mode.
  3. Edit the HWADDR field to match what is displayed when performing ifconfig eth0.
  4. Press Esc to exit insert mode.
  5. Save and quit by typing the below.
    :wq!
  6. Reboot the device.