Endura Utilities displays Unhandled Exception when searching for a Camera

Issue

Endura Utilities errors out when searching for IP cameras

Device Utility 1.0 doesn't find any cameras.

Product Line

Pelco Cameras

Environment

  • Endura Utilities all versions
  • Device Utility Version 1.0 and 2.0

Cause

Hardware that has been joined to a secure domain contains Active Directory Global Security Objects that will not allow QUEARY function.

Resolution

Disabling Global Security  resolves QUEARY function but may reveal more security is in place that will not allow update function.

Perform process from a stand alone machine.