VideoXpert: Recommended equipment power-off and power-on sequence

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

For smoothest operation, a site needing to perform full power down of a VideoXpert System (for maintenance, moving of equipment, etc) should follow the recommended power off and power on order given below.

Product Line

Pelco Video Management

Environment

VideoXpert

Cause

VideoXpert components (Cores, Media Gateways, OpsCenter clients), Recorders, Encoders & Cameras, Viewing stations, and other devices/accessories may encounter adverse side-effects or become unsynchronized if powered off or on in a non-optimal order.

Resolution

Note: Perform a VideoXpert backup before continuing.

Recommended power off order:

  1. NSM5200 pool members
  2. NSM5200 pool managers
  3. VideoXpert Core
  4. VideoXpert Media Gateway
  5. DHCP Server
  6. NTP Server
  7. All edge devices (cameras, encoders, etc.)
  8. Network components (switches, Fiber / UTP Transmitters / Receivers, etc.)
  9. VideoXpert OpsCenter and associated enhanced decoders

 

Recommended power on order:

  1. Network components (switches, Fiber / UTP Transmitters / Receivers, etc.)
  2. NTP Server
  3. DHCP Server
  4. VideoXpert Core
  5. VideoXpert Media Gateway
  6. VideoXpert OpsCenter and associated enhanced decoders
  7. NSM5200 pool managers
  8. NSM5200 pool members
  9. All edge devices (cameras, encoders, etc.)