The DVR Video is Clear But the client software displays poor quality video.

Issue

The DVR Video is Clear But the client software displays poor quality video.

Product Line

Pelco Video Management

Environment

  • DX4500/DX4600 Series
  • DX4700/DX4800 Series
  • DX8000/DX8100 Series
  • DX Series Client

Cause

PC client software uses GDI rendering.

Resolution

Use the Web Client. The Web client uses Direct Draw or DirectX to render video. The web client may have better quality than the PC client.

Set client to render using DirectX 9.0C. NOTE your PC may not support this version of Direct Draw.