The DX4500/DX4600 Export Viewer is not completely supported in windows 7.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

Various features are not supported in Windows 7.

The DX4500/ DX4600 Export Viewer displays recorded video at different times than Live video.

Product Line

Pelco Video Management

Environment

DX4500/DX4600 Export Viewer all versions.

Cause

Windows 7 does not fully support the DX4500/ DX4600 Export Viewer software.

Resolution

Remove software from system; download the DX Series Client and install to resolve.

Download:  https://schneider-electric.box.com/s/7ti7wq8bfk6hvyiqy5krlcr20st1a185

 

Related Topics:
Time displayed on the Export Viewer is off when view exported video from DX4500/DX4600 Series Recorder.
DX Series Client playback time stamp offset by one hour