DSSRV does not detect or is unable to format volumes on SCSI storage devices (DX8100HDDI).

Issue

The DSSRV fails to detect or is able to detect but errors with "Media is write protected" when trying to format external SCSI attached storage.

Product Line

Pelco Video Management

Environment

  • DSSRV 7.6.32
  • Adaptec 29320LPE
  • DX8100HDDI / Infortrend storage

Cause

The Adaptec SCSI 29320LPE card is using the incorrect Windows driver.

Resolution

 

Verify the driver version is incorrect.

  1. Type Device Manager in the Windows start menu search bar.
     
  2. Click on Device Manager in the results.
     
  3. Expand Storage controllers and right-click and select Properties on Adaptec SCSI Card 29320LPE - Ultra320 SCSI


     
  4. In the Adaptec Properties window, click on the Driver tab and then the Driver Details button.



     
  5. If the version listed is 7.2.000.000 the wrong driver is loaded.



     
  6. If the driver listed is 7.0.0.12 built by: WinDDKyou have the correct driver and the issue is not related to the SCSI card driver.

     

 


Install the correct SCSI card driver:

  1. Download the driver here:  http://storage.microsemi.com/en-us/speed/scsi/windows/adpu320_win7_2k8r2_x64_v70012_exe.php
     
  2. Double-click the self extractor and extract the file to the C:\ drive by selecting Unzip.



     
  3. Type Device Manager in the Windows start menu search barThen select Device Manager in the results.
     
  4. Expand Storage controllers and right-click and select Properties on Adaptec SCSI Card 29320LPE - Ultra320 SCSI
     
  5. In the Adaptec Properties window, click on the Driver tab and then the Update Driver... button.





     
  6. Select Browse my computer for driver software.



     
  7. Select Let me pick from a list of device drivers on my computer.



     
     
  8. Click the Have Disk button.




     
  9. Click the Browse... button and navigate to c:\adaptec\scsi\ADPU320 then Open.




     
  10. Click OK





     
  11. Click Next




     
  12. Verify the installation is successfull.




     
  13. Follow the steps listed above to locate the driver details and verify the version is 7.0.0.12 build by: WinDDK.