DS Quick Setup: The quality tab shows incorrect resolution and is grayed out when adding an IP camera.

Issue

When a Pelco IP camera is selected in DS Quick Setup, the Quality tab options are grayed out do not allow change.  The options are set to Compression: MPEG4 and Resolution: 0x0.



 

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Digital Sentry software
  • DS NVs
  • DSSRV / DSSRV2
  • DS Quick Setup

Cause

The IP camera has been configured to use "Closed Authentication".

Resolution

There are two options that can be used to work around this issue.

OPTION 1

Change the authentication type of the camera back to "Open Authentication"

  1. Access the cameras web interface by typing in the IP address in a web browser.



     
  2. Login using the 'admin' user account.

     
  3. Click on Settings and then Users > General Settings.

     
  4. Change the Authentication Mode to Open Authentication.



     
  5. Click Save.
     
  6. Now either run DS Quick Setup again or if still open, select a different camera and then click back on the camera.  The properly resolution options should now be displayed.




     
  7. Complete the wizard to add the cameras to the system.  
     
  8. If needed you can now log back into the cameras and change them back to "Closed Authentication".



     

OR....


 

 

OPTION 2

Add the cameras with the incorrect resolution / compression settings and then change manually in DS Admin.

  1. Ignore the Quality tab settings and configure the other tab options in DS Quick Setup, then run through the wizard to add the cameras.






     
  2. Once the DS Quick Setup wizard has completed the configuration, open the DS Admin utility (Start > All Programs > Pelco > DS Admin).
     
  3. Expand the Cameras folder and click on the camera.



     
  4. Click the Edit IP Camera Settings button under the General tab.




     
  5. Change the Frame Rate and Resolution and Compression Type to something supported by the camera.




    Example:


     
  6. Click Ok to save.


     

Note: You can see what resolution, frame rates and compression types a Pelco IP camera supports by accessing the web interface and navigating to Settings > A/V Streams > Video Configuration.